West Creek 4 (12074), United States of America, Richmond, Virginia

Manager, Business & Technology Process Management (ES Risk)

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Process Management – Enterprise Services Risk

Risk Managers at Capital One are highly motivated risk and process management professionals with excellent analytical, organizational, risk management, project management, and communication skills. These skills allow us to gain insights, and act as a change agent to influence our business partners. As Capital One evolves to meet the ever-changing technology landscape, so do our risk managers. 

A successful Risk Manager operates from a foundation of knowledge about the Line of Business with whom they are working, including processes, risks and associated controls, and broader risk management practices. They are forward thinking, quick to adapt, and technologically adept with a background that includes technical skill sets. Risk Managers have a broad level of exposure across the lines of business and have the opportunity to work with the business to create and implement solutions to appropriately manage risks within Enterprise Services. The demands and high-visibility nature of this position require an expert with a proven ability to work independently in a fast-paced environment, manage multiple competing priorities and stakeholder expectations simultaneously, and who can begin contributing immediately to work focused on performing assessments across several domains, including technology and cybersecurity.

As a Manager in the Enterprise Services Risk Office, you will be responsible for working with business partners to identify and consult on potential risks to Capital One. In the Enterprise Services Risk Office, we are the first line of defense to help ensure our Company remains well-managed and avoid unnecessary risk.  In this position, you will play a key role performing process-based risk assessments to identify and evaluate risks across various risk types, including technology and cybersecurity.  You will collaborate closely with associates across all lines of defense, Lines of Businesses, and other risk management teams to perform and support the work related to further maturing risk management practices for Enterprise Services lines of business.

Responsibilities:

• Perform the role of a process management risk advisor and leverage subject matter knowledge and critical thinking to drive value during assessments to ultimately improve our processes and reduce risk for Enterprise Services lines of business

• Analyze various business and risk data and information to proactively identify risks, trends, and process improvements

• Provide guidance to the business areas centered in risk management principles in accordance with Enterprise frameworks

• Stay current on the changing regulatory environment and understand the impacts to our efforts

• Lead and support project and program delivery, including project and process management, reporting, engagement in senior leadership meetings, drafting and reviewing materials for senior management and other governance activities

• Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices

• Support direction, manage expectations, and may support/lead cross-functional teams through various initiatives

• Participate in and execute other special projects for the team on a periodic basis

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of experience in process management or 3 years of experience in risk management

• At least 3 years of experience supporting, partnering, and interacting with internal and external business clients

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 5+ years of experience in process management or 5+ years of experience in risk management, specifically in performing process-based risk assessments

• 5+ years of project management experience leading cross functional projects and programs 

• 5+ years of experience with analysis of information security or technology threats and risks 

• 1+ years of experience iin the financial services industry, including familiarity with regulatory practices

• 1+ years of experience in process development, documentation, and improvement experience

• 1+ year of experience in controls development, controls management, and reporting activities

• Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified Risk and Information Systems Control (CRISC)

• 1+ years of experience with Governance, Risk, and Compliance software tools

• Ability to communicate and influence clearly and to interact effectively at all levels of the organization

• Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines

• Consulting experience with a Big 4 firm

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $163,300 – $186,400 for Manager, Cyber Risk & Analysis

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).